CONTACT US
FAQ
All lighting fixtures at East Coast Lantern Company are custom made in the United States.
01
How do I place an order?

Simply select the fixtures you would like to purchase, add them to your cart and click check out.
02
Payment and Shipping
We offer free standard shipping on all orders shipped within the continental US regardless of box size or weight! There’s no minimum purchase amount to meet, no strings, just 100% free shipping! Looking to ship outside of the continental US? No problem! We’ll provide an international shipping quote upfront and charge you only what we pay for shipping!
03
Secure ordering & payment options

East Coast Lantern Company uses SSL Secure Shopping for all transactions so your payment information is protected. We accept all major credit and debit cards.
04
Returns & refunds

All lights are made to order and therefore we have a NO RETURN POLICY. Please inspect your shipment immediately upon arrival. If a fixture appears damaged in transit, contact us within 24 hours of arrival and retain all packing material for the carrier claim inspection. A customer service representative will arrange the replacement order as quickly as possible.
Unless noted as a “QUICK SHIP ITEM’ all orders have a typical lead time ranging from 8–12 weeks. We recommend you begin your lighting selection early in the decorating process and consider lead times. An East Coast Lantern Co. customer service representative will assist you in finding alternative choices should your installation date conflict with a production lead time.